Family business goes the distance
By Annette C. Silva
There aren't many down times at the Triglia Transportation Company on Bi-State
Boulevard north of Delmar. Joe Triglia, the 89-year-old CEO, has his sharp eye,
experienced ear and nimble brain checking everything that's going on - he's
watching the tractor-trailers pull up to the loading doors, looking over their
freight lists and watching them unload.
Tony Triglia, VP, is talking on the phone or punching information into the computer
as he coordinates pick-up and delivery operations, and Rosemary Triglia Lynch,
president, is watching all of the above while trying to talk about the business
amidst the day's activity.
With 15 of their own tractor trailers, the Triglia family business (now including
three generations) handles daily deliveries of general freight throughout an area
of 20,000 square miles along the East Coast. They receive goods from national and
international companies, then unload and reload goods into their own trucks for
same- or next-day delivery. During this hour of the day, boxes of Maytag
appliances were about to be reloaded as a Paramount Truck pulled up with more
Joe's Dad, Angelo, came to the U.S. in 1928 from Italy. He ran a taxi business in
Jamestown, N.Y., where Joe Triglia was born, then moved to Delmar when his health
couldn't take the pressure anymore. Three times Angelo invited his son to the
Eastern Shore, and he came - and left. "Two times, I went back to New York and the
third time I stayed here." Not only did he stay, he started a gas station and a
deli in Delmar.
"In the 1950s, Dad started the trucking company," said Rosemary, whose son, George
W. Lynch, helps uncle Tony manage the office while studying marketing at Salisbury
"Back then, there were many large carriers who wanted a
connection to deliver goods to the Eastern Shore - that's when we got our
authorization," Joe said. Until they died, Rosemary's older sister Mary Elizabeth
and her brother Angelo helped run the business. "I've been blessed with a wonderful
family," Joe said, "but it was their mother who raised them right." His wife, Mary,
died in 1992.
"Dad's experience and patience is so important," Rosemary said. "We have to keep
growing to keep up with the demand, but he knows how to do it the right way. We
don't want to take on any more than we can handle efficiently."
The Triglias plan to expand their space to include eight more loading doors.
They pride themselves on their personal service and the ability to move quickly
when customers call with an SOS.
"One time we got a call from a farmer in Bangor, Maine, who needed nutrients the
next day for his chicken feed. We picked up the delivery from one of Hoffman
LaRoche's carriers on a Thursday afternoon and had it in Bangor by 7 a.m. Friday,"
Triglia won't abide verbal abuse by or to his truckers, either.
"I quit a large contract once because they didn't treat our truckers right. You
can't do business if you don't show people respect." Rosemary says he's a stickler
for safety and doesn't allow carelessness on the loading dock.
Is Joe slowing down? "No, he's still here working every day. The hardest thing
for him will be when he realizes we know as much as he does about the business, but
we're still learning from him," Rosemary said.